Shipping Policy

Green Cart Online Store – Shipping Policy

Effective Date: JULY 2025

At Green Cart (Pty) Ltd – Registration Number: 2025/160767/07 – we are committed to delivering fresh, high-quality goods to your door with speed, transparency, and care. This Shipping Policy outlines how we process, ship, and deliver your orders in line with the standards set out by the Consumer and Taxpayers Association of South Africa (CTAA) and the Consumer Protection Act (CPA).

1. Delivery Areas

We currently offer delivery throughout South Africa. If you are outside our regular delivery zones, please contact our support team before placing an order to see if arrangements can be made.

2. Delivery Timeframes

  • Standard Delivery: 1–3 working days from confirmation of payment.
  • Express Delivery (where available): Same-day or next-day delivery for orders placed before [Insert Cut-off Time].
  • Fresh Produce & Perishables: These are prioritized for earliest delivery to maintain quality and freshness.
Note: Delivery times may vary due to public holidays, high-volume periods, or weather disruptions.

3. Shipping Fees

  • Flat Rate: R[Insert Amount] per order within standard delivery zones.
  • Free Delivery: Orders over R[Insert Amount] qualify for free delivery.
  • Out-of-Area Deliveries: Additional charges may apply and will be communicated before dispatch.

4. Order Processing

Orders are processed Monday to Friday (excluding public holidays). Orders placed after [Insert Cut-off Time] will be processed the next business day.

5. Tracking & Notifications

Once your order is dispatched, you will receive a confirmation email or SMS with tracking information (if available). You may also contact our support team for updates.

6. Delivery Attempts

If no one is available to receive the delivery:

  • A second delivery attempt will be made.
  • If unsuccessful again, the goods may be returned to our warehouse, and additional delivery charges may apply.

7. Condition of Goods Upon Delivery

Please inspect your order upon receipt:

  • If items are damaged, incorrect, or missing, notify us within 48 hours via the contact details below.
  • Claims made after this period may not be accepted unless under exceptional circumstances, in accordance with the CPA.

8. Delays & Force Majeure

Green Cart is not liable for delays caused by events outside our control (e.g., natural disasters, strikes, pandemics). However, we will take all reasonable steps to notify customers and resolve issues promptly.

9. Consumer Rights

As a customer, you have rights under the Consumer Protection Act and guidelines of the CTAA, including:

  • The right to receive goods in good working order and as described.
  • The right to cancel non-perishable orders within 7 days under the cooling-off period (for online purchases).
  • The right to a remedy (replacement, refund, or credit) for defective goods.

10. Contact Information

For any shipping inquiries, updates, or concerns, please contact:

Green Cart (Pty) Ltd Registration Number: 2025/160767/07 📧 Email: support@greencart.co.za 📞 Phone: 079 660 0442 🌐 Website: www.greencart.co.za

By shopping with Green Cart, you agree to this Shipping Policy. We remain committed to ethical business practices and customer satisfaction in accordance with the values promoted by the CTAA.